When are airlines required to provide compensation?
Airline compensation is a topic of great interest to both passengers and airlines alike. Understanding when airlines are required to provide compensation is crucial for passengers to ensure their rights are protected and for airlines to comply with legal obligations. This article delves into the circumstances under which airlines are legally bound to offer compensation to their passengers.
1. Flight Cancellation
One of the most common situations where airlines are required to provide compensation is when a flight is cancelled. According to the European Union (EU) regulations, airlines must compensate passengers for cancelled flights if the cancellation is not due to extraordinary circumstances. The compensation amount depends on the distance of the flight and the length of the delay. Passengers are entitled to a refund or rebooking, and in some cases, additional compensation ranging from €250 to €600.
2. Flight Delay
If a flight is delayed by more than three hours, airlines are required to provide compensation to passengers. The compensation amount is similar to that of a cancelled flight, depending on the distance and duration of the delay. However, passengers must be informed of the delay within 30 minutes after the scheduled departure time. If the delay is due to extraordinary circumstances, airlines are not required to provide compensation.
3. Denied Boarding
When an airline overbooks a flight and denies boarding to passengers, they are required to provide compensation. Passengers who are bumped off a flight are entitled to a refund or rebooking, and additional compensation ranging from €250 to €600, depending on the distance of the flight. Passengers may also be entitled to meals, refreshments, and accommodation if the delay is expected to last more than two hours.
4. Lost or Damaged Luggage
Airlines are required to provide compensation for lost or damaged luggage. The compensation amount depends on the weight of the luggage and the type of damage. Passengers should report any lost or damaged luggage immediately to the airline and file a claim within 21 days of the flight.
5. Substandard Services
In some cases, airlines may be required to provide compensation for substandard services, such as a lack of food or water on a long-haul flight. While this is not a legal requirement, airlines may offer compensation as a goodwill gesture to ensure passenger satisfaction.
In conclusion, airlines are required to provide compensation in various situations, including flight cancellations, delays, denied boarding, lost or damaged luggage, and substandard services. Passengers should be aware of their rights and seek compensation when necessary. Airlines, on the other hand, should comply with legal obligations and strive to provide the best possible service to their customers.
